An Introduction to TotalAgility®

TotalAgility® is the worlds first Smart Process Application that allows you to develop and deploy solutions that integrate capture, dynamic case management, workflow and integration with virtually any line-of-business applications combined with advanced analytic and reporting capabilities.

TotalAgility literally allows processes to be mapped and created using a drag and drop interface to create powerful workflow solutions.

Computron Workflow

TotalAgility is ideally suited for information-intensive, customer-facing processes in banking & financial services, insurance, healthcare, government, and other paper- and process-heavy industries.

Smart Process Applications can include customer onboarding, new account openings, loan applications, claims submissions, and processes requiring trailing documents and exception handling among others, via virtually any device or platform including Mobile Capture.

Horizontal Smart Process Applications include digital mailroom automation, accounts payable automation, compliance and contract management among many others.

Why Choose Computron

Computron – The Australian Kofax Partner of Choice

We have one of the best trained solution development and implementation teams in Australia and Asia.

We have attained Kofax Diamond Partner status and not without good reason. We pay attention to detail, work as a dedicated team, and deliver what we promise.

Our professional services team in Australia alone, has a staggering 40+ years experience in managing and providing business process solutions, so you can be assured you are in safe hands.

TotalAgility Features

  • TotalAgility provides multi-channel capture, business process and dynamic case management, mobile and analytics capabilities in the world’s first single, unified product offering
  • Easily integrates with any system of engagement and system of record and provides an essential link between the two, minimising the need for legacy system modifications
  • It is built on a highly flexible and scalable architecture
  • It is also available on-premise or as a hosted SaaS subscription offering
  • Can be centrally installed, deployed and administered
  • And offers a simple, value-based pricing model

What is The First Mile?

A gap exists between the Systems of Engagement & Systems of Record. Systems of Engagement need to be agile, able to quickly respond to changes in business or technology. They need to be able to adapt quickly to your customers needs & a changing marketplace.

Systems of Record are designed to be trustworthy, compliant, & reliable. However they are rigid & not easily adapted. Changes to these systems can take months of effort & resources to implement, test, & deploy changes.

This gap is the business critical first mile of customer interaction! The First Mile is the “information intensive interactions” customers have with an organisation, which are often labour intensive, slow & prone to errors. This can adversely effect a customer’s perception of your business.

Success in the First Mile can dramatically improve an organisation’s customer experience & greatly reduce operating costs, thus driving increased competitiveness, growth & profitability.

Industry Applications

The Kofax products can be used across all industries, but here are some examples where solutions have been deployed to manage specific industry pain points.

Financial Services

  • Customer onboarding
  • Mortgage & loan apps
  • Appraisals
  • “Trailing documents”

Insurance

  • New policy quotes
  • Customer onboarding
  • Claim submissions
  • “Trailing” documents

Healthcare

  • New patient onboarding
  • Clinical documentation
  • Medical claims submission
  • Revenue cycle management

Government

  • Citizen benefit enrollments
  • Claim submissions
  • Licenses, permits & renewals
  • “Trailing” documents

TotalAgility Benefits

A Versatile Platform – TotalAgility provides multichannel capture, business process dynamic case management, mobile and analytics capabilities in the world’s first single, fully-integrated product offering.

Reduce Operating Costs – TotalAgility reduces error-prone manual processing and latency while improving customer satisfaction, competitive positioning and profitability.

Optimise the Customer Experience – By delivering responsive, dynamic business processes that maximise self-service models, TotalAgility improves responsiveness and enhances the customer’s experience and  engagement.

Provide Mobile Access – TotalAgility extends information capture capabilities, smart process interactions and HTML 5 interfaces to any mobile device, to improve collaboration and reduce time and cost from information-intensive business processes.

Integrate With Any System – Integrates with systems of record to create an essential link to customers, in the manner in which they want to communicate, without labor and cost-intensive modifications to legacy applications.

Deploy On-premise or in the Cloud – TotalAgility is specifically designed to give organisations the flexibility to deploy either on-premise or in the cloud.